Shipping, Returns and Refunds Policies
Domestic Shipping
- Currently, we are only shipping to addresses in the United States.
- For orders up to $100.00 in value, there is a flat shipping fee of $5.00.
- For orders totaling over $100.00 in value, the shipping fee is equal to 5% of the value of the order.
- We ship via US Postal Service Media Mail.
Requests for Special Shipping
If you have a need for expedited shipping or some other kind of special handling, please contact us directly INSTEAD OF placing your order through the checkout on the website. We will do our best to accommodate your needs if we’re able to.
Lost Shipments
If you do not receive your shipment and believe it to be lost, please notify us so we can track the order. If the Post Office confirms that the shipment is lost or is unable to find its status, we will resend your shipment one time at no additional charge.
Damaged Shipments
If you receive a shipment that includes damaged items (whether defective or damaged in shipping), please let us know and we will resend any damaged items one time at no additional charge.
Returned Shipments
If your shipment is returned to us as undeliverable, we will refund you the full amount of your order, including shipping costs. The refund will be made to whatever your original form of payment was.
Refunds
If you are in need of a refund for any reason, please contact us so we may help you.
Payment Information Privacy
Harbor Light Fellowship uses the third-party service Square (Block, Inc.) to process payments for orders placed in our Bookstore. We do not store your credit card information on our website. For information on Square’s Privacy Policy, including what information they collect and how it is stored and used, please go here: https://squareup.com/us/en/legal/general/privacy-no-account
